Free Returns
JanSport stands behind the quality of our products and we hope you’re happy with your gear. If you’re unsatisfied for any reason, simply return your merchandise within 60 days of purchase, provided it has not been damaged, altered or used.
How to Start a Return
- Keep the order summary portion of your shipping form as well as your order number and FedEx tracking number from the prepaid FedEx shipping label.
- On the Return Form, note the reason for the return: e.g. wrong item shipped; wrong color, etc. and include the form in the box.
- Use the pre-addressed prepaid FedEx shipping label and drop the package off at any FedEx location or drop box.
JanSport Return Policy
If you’re unsatisfied for any reason, simply return your merchandise within 60 days of purchase, provided it has not been damaged, altered or used.
Final Clearance items are not eligible for returns.
Returns without the original receipt must reference the order number, which you may reprint from your order confirmation email. For customer convenience, all orders are shipped with a prepaid FedEx shipping label.What if I lost my return slip?What if I lost my order number?When will I get my return?Shipping Damage
Lifetime Warranty
Quality. Durability. Reliability.
That’s what JanSport stands for. So if your pack ever breaks down, simply return it to our warranty center. We’ll fix it and if we can’t we’ll replace it. We stand by our packs for a lifetime and since we’ve been making packs since 1967, that’s a guarantee you can stand by.
Learn more about our lifetime warranty and get the address of our warranty center here.
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Int’l Help
JanSport Customer Service is here to help Monday through Friday 8am – 4:30pm (CT) (USA only).
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